Shipping & Returns

Order Processing Time

Orders ship within 1–2 business days (Monday–Friday).
We do not ship on weekends or U.S. holidays.

You’ll receive a tracking email as soon as your order ships.

Holiday Shipping Deadlines (USPS – Domestic Only)

Most customers choose USPS for the lowest rates. If you’re ordering STACCS as a holiday gift, please place your order before the recommended USPS deadlines:

• USPS Ground Advantage: Order by December 16
• USPS Priority Mail Express: Order by December 19

We ship all orders within 1–2 business days, but holiday carrier delays are common. Delivery dates are not guaranteed, so ordering early is the best way to ensure gifts arrive on time.

Multiple Shipments

Some items in your order may arrive separately:

• Playmats ship on their own because they require a protective tube that cannot be combined with DECCS.
  
  
• T-Shirts are produced and shipped by a fulfillment partner. They ship separately from all STICCY-fulfilled items (DECCS, playmats, stickers, etc.).
  
  

You will receive separate tracking emails for each shipment.

Shipping Methods & Delivery Estimates

We currently ship within the United States only.

Estimated delivery timelines after your order ships:

• Standard Shipping: 3–8 business days
• Expedited Shipping (if available): 2–4 business days
  

Important: Delivery estimates are provided by the carrier and are not guaranteed, especially during the holiday season (November–January), when carrier delays are common.

Shipping Rates

Shipping rates are calculated at checkout based on:

• Item weight
• Destination
• Selected carrier
• Number of shipments required

(Some items, like playmats and partner-fulfilled products, have separate shipping charges.)

Address Accuracy

Please ensure your shipping address is correct at checkout.
We are not responsible for packages delivered to incorrect or incomplete addresses.

If you need to update your address, email staccary@sticcy.cc immediately. If your order hasn’t shipped yet, we’ll update it.

Lost, Stolen, or Delayed Packages

Once we hand your package to the carrier, delivery is the carrier’s responsibility.

If your tracking shows delivered but you can’t find the package:

• Check your mailbox
• Check with neighbors or building management
• Contact the carrier directly
  

If you still need help, email staccary@sticcy.cc and we’ll assist where possible.
Please note: We are not responsible for carrier delays, errors, or theft after delivery.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, email staccary@sticcy.cc within 7 days of delivery with:

• Your order number
• A photo of the issue

We’ll replace it at no cost to you.